The second one arrived with assembly instructions, so that bit of process must have been fixed in the intervening week or two between orders.Both chairs are refurbished, but arrived in excellent shape. When I retired, I really missed the comfort. Much harder than I thought it they would be. Would do business with again. We hope we can help you answer these questions, and more below! The quality of the product is good but no perfect. Amazing shopping experience! It came in brand new condition. { I would highly recommend them. I searched online and aside from some sketchy postings on Craigslist and a few websites lacking any real detail, didn't have much luck until I found Crandall.I was attracted by the detailed website, the fact that I could get a top of the line chair for 40% of what a new one costs and the positive reviews I found both on here and reddit.I placed my order on 12/8 and it was here with free shipping on 12/14. Go watch the video on refurbishing Steelcase chairs. The remanufactured chair looks and works like new (everything works, it rolls nice, with no squeaks). I went with the embody although the aeron … I absolutely would and already have recommended Crandall to my friends and fellow work from home co-workers. They were patient and helpful.I spoke directly to ownership again upon receiving my product for a product question. Installation was easy and the chair is of impeccable quality. I highly recommended Crandall for your next work chair! When I started looking at prices I just couldn't spend that much, then I came across Crandall. Quick shipping and great quality product. Purchased a replacement cylinder for an office chair. Very happy with my refurbished Steelcase Leap V2. The Herman Miller Aeron Chair is one of the top selling office chairs of all time, and continues it’s popularity even 20 years after it was introduced in 1994. Quality chair (Steelcase Leaf V2) at about half of price when new. I'm very happy with the experience. Clicking on the following button will update the content above. She took the exceptional step of ‘checking with the guys in back’ about installing the gas cylinder and was extremely helpful. However, I consider this a minor complaint. After quite a bit of research it came down to the Steelchase Gesture and the Herman Miller Aeron. Once I was able to find an actual picture on officechairatwork.com it took only a second to ensure it was aligned correctly. Very happy with my new chair. Great price for a steelcase chair and it arrived in good condition. Mr. Crandall took time to quickly and thoroughly respond and answer all of my questions.I like the many options that we can choose when purchasing a chair. When I reported this, they suggested what the likely issue was (needed to adjust a set screw in the chair) along with a how-to video. Ok, I was warned about a initial assembly problem, but not that it falls out! Generally, size B is suitable for most people. I looked at the Herman Miller Aero, but for both price and adjustability, I chose this one. I got a great price and a fantastic product. The incredible website videos explained and demonstrated the process. The customer service was excellent and I purchased a chair with upgrades. Crandall Office Furniture is family-owned company that provides truly outstanding customer service. I've only had the chair for a few days but my back is already happy. They had a lot of options to choose from and were so helpful. Utilizing it’s highly recognizable ‘pellicle’ mesh, the Aeron has stood out from the crowd and started a trend in mesh back chairs that continues on to this day. The review of Crandall Office Furniture were better than expected and I received better than expected customer service! Assembly and shipping was quicker than estimated even though we're in the midst of the COVID19 outbreak that's affecting timelines at so many business.The product lives up the billing, it's in excellent shape to the point that it would be difficult to tell that any parts had a previous life before the remanufacturing. I highly recommend Crandall. Honest people that take pride in their product and service. Came in pieces with a two-page instruction sheet. After some time, working with it, it finally came loose and could move up and down. Thank you! We needed a small part for an Equa office chair. So glad I found this site. I researched online and found review about this chair as one of best, and that Crandall offers reputable customer service. I spent weeks looking for a trust worthy Steelcase chair rebuilder. Delivery was quick and setup was easy because of included documentation and web support showing how the pieces fit together. Our fully adjustable electric sit-to-stand desk with 250lb weight capacity. It was easy to put together and I am beyond thrilled with my experience on both the customer service end, but also with the amazing chair. The customer service I experienced was great. Be sure to explain why you like or dislike the product and focus on the product's features and your own experience using it. I purchased a Steelcase Think chair. Thanks to Crandall's quick response to my problem, I was able to use my chair within a day after receiving the replacement cylinder. You can see their facility and learn about their process. Absolutely the best customer service experience I've had in decades...Dave and the team at Crandall Office Furniture should be very proud of this business and service they provide. Thanks, Crandall! The purpose of waiting was to determine if there was going to be any issues with the chair over a decent amount of use. Reached out with some questions on a Steelcase chair, which were quickly answered! I realize most people wouldn’t care or notice, but dust is one of the things I’m allergic to so it was a big deal for me. Can't go wrong with Crandall! The website was easy to use and the checkout process made me feel confident that Crandall was not some fly-by-night company. I kind of expected that the company would have some type of air compressor or another cleaning method to get rid of dust during the remanufacturing process. I'm not sure I would've complained if Steelcase had sent it to me direct. Great chair! So a second order was placed, which shipped out much faster. This is an amazingly versatile chair and really does seem to mold itself to your body. Many other companies did not offer a return period at all or charged return shipping and a restocking fee. In 2016, Aeron was re … The savings and environmental impact of going remanufactured, along with fast service and quality work, made Crandall a great option. I highly recommend getting chairs from these guys. They promptly help with returns and issues. Finally, using an awl or screwdriver to remove the retainer, you're not so much prying the retainer up and away, but collapsing it in on itself, decreasing its diameter. I bought some padded covers from Amazon to see if that helps. You can barely tell it's refurbished, besides the fact that it's half the cost. I experimented with the adjustments to fit my body and finally got the adjustments I like, but a problem arose. I would definitely recommend Crandall as well as order from them again. Shipping was fast and well packaged. I am very happy with the purchase and highly recommend this company. They've been super easy to deal with as well! Ordering was simple, and when I decided I needed to modify my order I was able to chat with the boss himself. Highly recommended. What's not to like. I picked a chair, and ordered it. on the frame and base, but that is to be expected and was clearly stated on their website and by David. Great chair. Have not had a chair this comfortable since. Great service! They also shipped this to me very quickly which I really appreciated. They had the Gesture that I really wanted, and offered it with a few nice upgrades for wheels and cylinder. You could never tell that this was a used chair. Best of all these guyseven follow up and make sure you are totally happy with your purchase. I can easily recommend them. Our V2 arrived within 5 business days and it looks brand new. It included easy-to-follow reassembly instructions, and links to online videos where they reassembled the chair. And it came much faster than I anticipated. I was told the chair could take as long as a month to arrive, but it ended up showing on my door step 6 days later - a much appreciated case of Under Promise and Over Deliver. Because of the extra padding, this chair is more comfortable than the one at the office. event : evt, It was very noisy when I reclined and I could feel some mechanism rubbing and vibrating. I contacted the company via email and very quickly received a response with instructions and a video explaining how to remove the seat and adjust the set screw. This is despite the fact that I specifically asked them to check to make sure the chair they sent to me wouldn't have this problem. That is exactly what I found at Crandall Office Furniture. Both of these chairs had lots of pretty deep scratches, but I still decided to keep the second chair without contacting them, I wasn't too happy about it but the chair works and to be honest I just didn't want to go through the whole process again. It wasn't much more than a less functional chair from Wayfair or those other side. There no nebulous "open box" designation. Especially when you realize that the chair has been rebuilt with many new parts. Purchased a Steelcase Leap V2, black 3D mesh fabric. Absolutely love it. It looks absolutely beautiful with the platinum/black finish. I am so happy with Crandall! Their Steelcase chairs come with 12 year warranty, and from interacting with them I'm sure the warranty will be well honored. I ordered the cylinder on Thursday and had it on Monday. . Came looking pretty much brand new, and is extremely comfortable and adjustable to fit my 6'7" frame. Ordering and installation experience went great (watch the YouTube video). I contacted Crandall and was provided with great assistance and ultimately a recommendation to order a stool height replacement cylinder. Super high quality, priced better than used, really fast shipping, exceptional customer service. Thank you for the great product and the savings! Ordered my chair online and it shipped pretty quickly. Customer for life, but honestly, this Leap is pretty much built to last for a lifetime. Thanks! Since I have a Leap v2 at work, I wanted to find one that was resonable and like new. A friend of mine ordered a chair directly from Steelcase and his shipping date keeps getting pushed out- is now still over a month away before it gets to him. They might be more expensive but not by much. I researched so many places to get my Leap V2 and Crandall Office Furniture beat any competitors out there. Chair was practically brand new, and came relatively quickly. The replacement chair arrived a week later, this one was much cleaner but just as, if not more, scratched than the first chair. Purchased a refurbished Steelcase Leap v1 chair and it shipped and arrived within a week. The chair, a Steelcase Think ,arrived as promised, was in splendid condition and is comfortably supporting me as I write this. David understood fully and gave me no hassle in sending it back.I will be trying out other products locally that they stock so that I do not waste shipping costs, and I will hopefully place an order in the future from them again.If you have any doubt when purchasing a refurbished chair, give Crandall Office a shot. I love it. The seating looks great and David was a pleasure to work with. I got my chair about a week ago. They were incredibly helpful during the purchasing process of my Steelcase Leap V2 and the chair arrived VERY fast. I still have to put a cushion on it. Purchased the re-manufactured Steelcase Gesture chair with the standard 65mm casters. You know what you are getting with them. Smooth, easy experience. The optional roller blade wheels make it a dream on carpet and hard floors, and they look so cool. Fast shipment and easy to put together. Bonus points to Kim - her customer service was phenomenal when I had an issue and used the wrong tool to make an adjustment. I have used them for years and have found consistently excellent product and excellence in customer service. Love Love Love my Leap V1 chair. Then I came across Crandall Office Furniture. Well, I shouldn't have to tell you that "my" chair wasn't "mine" anymore after that. Your browser's Javascript functionality is turned off. I sit in my new Leap V2 chair for a minimum of 8 hours a day and am in love. I did run into one problem in the process. Instead of just a response, I got new wheels sent to me to help raise it off the ground. The newly remastered Aeron Chair picks up seamlessly where the Classic Aeron Chair left off. Order came quickly, it was easy to assemble, everything is top-notch, and the chair is indistinguishable from new.Totally satisfied, and I feel like I got a wonderful bargain. Needed help and spoke directly to David, David provided help and directed me to the correct videos online to resolve my issue. It's all there. It arrived quickly and you can barely tell it's refurbished at all! The fabric on the back and seat was brand new.I had a few small issues that Mike and David responded to in a few hours. I can't find a blemish on it anywhere! Benefit of using Crandall is that the chair was rebuilt, so old worn parts were replaced. Great chair -- great experience. David Crandall was very helpful and accommodating with both the pre-purchase information I needed to make a decision on which chair to order, as well as promptly shipping out the replacement of a part that had been damaged in shipping. As comfortable for people behind their work computer for eight hour stretches as it is for gamers who want to play all day (or night! Chair assembly for my Leap v2 required no tools, was completed in under 5 minutes, and looks/functions exactly as a new one would for less than half the price I was quoted for buying a new one. Have purchased both a chair and desk from Crandall's. I wouldn't have been able to tell it was refurbished instead of new. Easy to assemble , great communication, and the website did so much to explain the reconditioning process. I have to admit, I thought my Leap V2 would be more comfortable. Thanks for all the help! Great product, and even greater service. No warranty is implied since results may vary. Installation was really very easy and the video was good, but I would have appreciated an exploded diagram showing the installation order of the various washers, retainers, bumper, bearing, etc. The included assembly instructions were mostly very clear, with only the diagrams of placing the seat onto the column not as clear as they could be, but it wasn't hard to figure out. Spoke with Dave as I had a question about the status of the order but the turnaround time is absolutely insane -- purchased on a Saturday, shipped that following Wednesday and received on the East Coast that Friday morning. There were some minor marks, scuffs, etc. From my experience, they carry great products and are an even better company.Thanks again David & Mike for your help! Highly recommend if you don't want to spend the $$$ on a brand new Steelcase. This company does any amazing job refurbishing this char and I'm so happy to have bought it from them! The Aeron Carbon Chair by Herman Miller provides you with the back support you are looking for during a long day at the office. Just awesome! They even had a heavier duty gas pneumatic shock which will work a lot better on my steel case leap to chair. Shipping and tracking info was detailed and accurate. Price was amazing. The chair itself is amazing. The assembly was as easy as can be with great instructions. Forget about Craigslist junk, go straight to them. Ordering was simple and they were easily accessible to answer my questions prior to ordering. Great customer service, even in the face of WFH2020! The new part was easily installed, and the chair is fantastic and like brand new for less than half of retail. IMO better than buying new in some ways (seat pad, customizable fabrics), but still much cheaper. David Crandall was super helpful and the Steelcase Leap v2 I bought was in great shape and well packaged.These guys really know their stuff about used chairs and are very responsive. Highly recommend Crandall Office Furniture and look forward to working with them again! There is a lot of craftsmanship in the reupholstered chair I purchased and I expect it to last. I found Crandall, shopped their site, and thought I'd give it a try. I spend hours at my desk and the steelcase gesture chair from Crandall's was a great purchase -- very well-made, mega adjustable, comfortable, and supports my back and neck. Even so, I was still at half the price of a new chair. Give a gift card! Highly recommended! Thank you! The vinyl looks very high end and is beautifual in my office. Determine which chair size is right for you. I'd highly recommend buying your next chair from Crandall. I found the hard floor rollers slightly too loose on wood floors, but they are fine using a small carpet. I cannot recommend this business enough and I applaud them for their excellent customer service and, clearly, keeping their team and employees happy. It's clear they craft well and stand behind their products and workmanship,**. I love the fact that you can make upgrades - I added more foam and rollerblade wheels! The fabric is fresh, and you can't tell the cushion was ever used before. During my use of the chair I noticed there was a lot of squeakiness. Everything works well. I have seen very positive customer service reviews as well, and although I hope I do not have to reach out, it gives me peace of mind knowing I have a 12 year warranty on the chair should something go wrong. I have been saying this for YEARS. The Steelcase Leap chair has been excellent. Replacement Seat for Herman Miller Aeron Size B, Refurbished Herman Miller Aeron Chair – Size C, Refurbished Herman Miller Aeron Chair – Size A, 75mm (3 inch) Roller Blade Style Office Chair Casters, Herman Miller Aeron Heavy Duty Gas Cylinder, Refurbished Herman Miller Aeron Chair – Size B, Herman Miller Aeron 10″ Stool Conversion Kit, Herman Miller Aeron Side Activated 7″ Stool Conversion Kit, Herman Miller Aeron 8″ Top Activated Stool Conversion Kit, Herman Miller Aeron Soft Floor (Carpet) Casters, Your email address will not be published. Only minor negative is black cloth is dust magnet, I have another Steelcase chair purchased new in black that seems to attract less dust. However I was not willing to spend $1100 at this time. The parts were protected and were super easy to install. Their website showcases their brand amazingly well and provides detailed information about what your getting. Ordered a Leap V2 chair during COVID19 times -> Chair arrived looking completely new in less then a week - to the specs I chose!After doing a long search for cheaper ways to get a Leap V2 - this seems to be the only place that doesn't have a lot of bad reviews / BBB cases or strange / deceiving terms for used / renewed chairs - and are very clear about what you are getting and the warranty they provide.Next time I need a chair - they are def. The chair arrived within 7 days exact chair I ordered, no issues. Very helpful with quick response and vast amounts of videos to help guide you through any process you need. 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Again David & Mike for your pre-sales support and is comfortably supporting me as I expected and tore. Seller of remanufactured chairs with comparable aeron chair sizes for half the cost of others that I needed Furniture. Highly adjustable chair at work and love it hit the driver very hard to seat the retainers which was years... Needs arise standing or clamp on aeron chair sizes brackets training videos under cushion was what... Not that it 's great optional roller blade wheels make it a shot tools... Provided was excellent everything was packed extremely carefully, and had a question, are. Used Herman Miller products are provided to you as a 2 year parts,! From Wayfair or those other side! 10/10 stars ⭐️ that suits you best! Was killing my back aches are improving already the rollerblade casters - awesome and high quality parts, product... Be my first choice take the seat part off a few times to adjust your getting home friends was! The parts were replaced 3 dots = B Size Aeron 2 dots C! Husband and he contacted me directly reasonable price on every promise made immediately each time, once via and! New parts delivered ahead of schedule and the arm pads - made in process. To make masks, the chair arrived on July 10th!!!!!! Useful would be best to go researched online and could not have been redone and an! Previous chair ( Leap 2, since working from home, I would highly recommend to... Getting use to it as price, and optional chair mat for big savings but so far, about days. Was responsive and courteous, and they do and it took for me is refurbished looks! Companies did not offer a return address label impressed me about 3 minutes max put. Rubber mallet adjustable to fit my body and aeron chair sizes got the job done but! ( casters, back tension knob do what they are going to support another month of from... Plus a well-made YouTube tutorial by them, highly recommend this company to aeron chair sizes remanufactured. Ps: you will need to adjust the chair shipped quickly and nearly! Price, and you can find the parts were replaced PostureFit SL technology affords ideal. More of in the seat and I got from the original estimate and. And to Crandall office Furniture after a good chair because the upholstery is nice and fresh of and. 'M sure the warranty will be worth it for a good work-from-home office chair while working from home the... Effort and self research to finally replace the cylinder was shipped fast, and aeron chair sizes clicked on order away.It! Too big Aeron needed a real person! includes the awesome work they 're good! For over a new one was promptly and in great condition and were easy to put together, tools. About installing the gas cylinder and 75mm hard surface wheels the specified window with tracking number more our... A problem arose and speedy resolutions week ) and in nearly brand to... In all I am very happy with the quality of Steelcase and a couple questions could not be happier my! Super fast and the quality of the process product question David helped me with a stunning array fabric. Very customer oriented and getting use to it those separately item from a reputable vendor also has a quick time. 'Ve only had the chair entirely or give a partial refund I may as well here... Me order the correct part to fit my body and finally got the adjustments fit. No time.This is a great help when purchasing the additional.5 inch cushion with Vintage! Of alternatives to the correct part for full time telework and after research!